Ordering

Are the listed prices for a piece or a pair?

All listed prices visible on our website are stated per pair of shoelaces.

How can I order your products?

It's fairly simple:

• Add your favorite shoelaces to the cart

• Start the checkout process

• Sign in/register with your e-mail and password or use the guest checkout

• Choose your preferred payment method

• Overview your order and confirm it

 

What happens then?

• The total amount of your order will be reserved at your chosen payment method and you will receive an order confirmation e-mail.

• As soon as your order is on the way to your letterbox, you will receive the invoice via e-mail.

Can I order from outside of Europe?

Absolutely. Due to import papers that need to be prepared for orders from outside of Europe, the minimum order amount for international orders is 4 pairs.

The Order or Payment process has been cancelled. What happens next?

If you didn't receive an order confirmation e-mail, the order didn't go through and the money has not been booked form your chosen payment method. In this case we recommend to try to order with a different payment method.

Shipping

General Shipping Information

All orders are shipped as letters from Austria. Orders are usually shipped Mondays, Wednesdays and Fridays. Please note that unexpected delays may occur of which SEENKELS has no control over and is not responsible for.


Orders usually cannot be cancelled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O Boxes as generally shipments require a signature on delivery.


You will receive an email once your order has been dispatched. Please contact our customer service if you have any questions or concerns about your delivery order.

Delivery Time & Cost
  Economy Delivery Time Priority Costs Delivery Time
Austria € 0 2-4 days € 2,98 1 day
Germany € 0 4-10 days € 1,99 2-5 days
Switzerland € 4,99 4-10 days € 9,99 2-3 days
Rest of Europe € 0 5-12 days € 1,99 2-5 days
International € 8,99 3-4 weeks €79,99 2-8 days
Duties & Taxes

International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order..

Returning

Returns Processing

Orders can easily be returned to us within 14 days of receipt. We kindly ask for your understanding that we can only accept returns if they have been returned on time and in accordance with our return policies below.


It is mandatory to use the Return Form to return your shoelaces. It has to be downloaded, filled out and enclosed in the return parcel. Click to download the Return Form.

Attention: Please note that custom length shoelaces are not returnable.

Return Policy

The recipient label on the Return Form is not a prepaid label. Please note that return delivery costs are the responsibility of the customer. SENKELS does not accept unpaid returns and these will be sent back to the customer.

 

We only accept returns which have been sent within 14 days of receipt of product. Returned shoelaces must be in their original condition: boxes and pouches must be complete and intact, products must be new and unworn. SENKELS will not accept returns of any worn items or which have had their security tags removed. If possible, please use your original shipping packaging.


We cannot accept responsibility for any items that are stolen or lost in transit. To prevent this, we would strongly recommend that you use a secure trackable courier service of your choice (such as FedEx, DHL or UPS) to return your items safely to us. Please make sure that your package is insured, and the original order confirmation is attached. Please note that unidentified returns will be returned to the sender and will not be refunded.


We recommend keeping your receipt until the refund process is completed. Refunds will be made using the payment method originally used when making the purchase. Please note that international customs duties and sales taxes are not refunded (for shipments outside the EU).


In the rare occasion that your item is faulty, please contact our customer service to resolve the issue by emailing info@senkels.at


Availability